Skip to content
≡ Bookings Menu

Pest Control Booking - Terms and Conditions


Derby City Council offer a quality Pest Control Service for a variety of pests including rats, mice, wasps, cockroaches, 
fleas and bedbugs in domestic, commercial and business premises. 

We are now also offering a pest control service in the Breadsall Village, Little Eaton, Borrowash and Ockbrook area. Please book on line for the best price or ring our Contact Centre on 01332 641994 to make a booking. 

Please note that bookings will not be considered complete until you receive the confirmation page at the end of the booking process and you receive an email or SMS message confirmation. 

For ALL commercial treatments and bookings, please ring our Contact Centre on 01332 641994 or email and they will be able to provide you with further information and make a booking.

We reserve the right to refuse to treat a premises if a domestic booking has been made incorrectly and the premises is commercial i.e. private landlord or housing association, a commercial call out fee of £78 +vat ( £80 from 1 April 2024) will be charged. 

Next we need to explain our terms and conditions as it's important for the work we carry out and sometimes you have responsibilities as well...

  • Refunds will be given, but an administrative charge of £29 will be deducted when...

         -   You cannot provide the required sample for some pest types, as described later during the              booking.

         -   Adequate preparations have not been carried out and the Pest Control Officer is unable to treat.

         -   Where an active infestation cannot be found or treatment cannot legally be undertaken.

         -    You cancel your appointment with more than 24 hours notice.

  • However, no refund will be given..

         -   If the treatment and/or baiting has commenced.

         -   You fail to undertake works (proofing) or adhere to the Pest Control Officers recommendations                   and as a result we need to stop treatment

        -    You cancel your appointment with less than 24 hours notice.

If the Council is unable to fulfil an appointment due to reasons beyond our control and a suitable alternative appointment can't be arranged then a full refund will be offered.  Please see our website for full details of our fees and charges.   

Privacy notices in relation to our service can be found using the link